Thursday, October 22, 2020
Home Metro Cities Delhi NCR Minimise human errors in water billing: Delhi Jal Board VC to officials

Minimise human errors in water billing: Delhi Jal Board VC to officials

New Delhi, Oct 16 : Delhi Jal Board vice chairman Raghav Chadha on Friday asked officials to minimise human errors in water billing and said action will be taken against zonal offices with the maximum number of consumer complaints.

At a meeting with all the 41 zonal revenue officers (ZROs), Chadha said he came across a number of complaints on Delhi Jal Board’s Twitter handle regarding erroneous bills.

“It has come to my notice that in the last few rounds, bills are being generated on the basis of incorrect water meter readings. The reasons can be many, such as feeding incorrect information, a locked water meter, human error, etc. This has an adverse impact on DJB’s billing mechanism,” he said.

He said every water meter reader should be physically present while taking reading at a consumer’s home. DJB has over 1,000 meter readers.

The DJB vice chairman said that ZROs with minimum adjustment cases and least complaints will be felicitated on a quarterly-basis.

Action will be taken against the ZROs with the most number of complaints from consumers, least accurate bills, and those who make the most adjustments in bill generation.

Chadha also directed the officials to maximise the use of android-based tablets. “There must be 100 percent use of the tablets for bill generation in order to maximise transparency in the DJB’s billing system,” he said.

SourcePTI

LEAVE A REPLY

Please enter your comment!
Please enter your name here

LATEST POST

Oxford vaccine trial continues amid death report

London, Oct 22 : The University of Oxford says the late-stage trial of its COVID-19 vaccine in Brazil will continue following reports of a...

Punjab BJP leaders detained over protest rally

Chandigarh, Oct 22 : Many Punjab BJP leaders, including party's state chief Ashwani Sharma and former Union minister Vijay Sampla, were detained in Jalandhar...

Liberation of mind is important but I can’t force my opinion on others: Rabada

Dubai, Oct 22: Made up of strong limbs and a liberated mind, Kagiso Rabada on Thursday invoked Nelson Mandela and emphasised on fighting for...

Palaniswami assures free COVID-19 vaccine to TN people

Pudukottai (TN), Oct 22 : Tamil Nadu Chief Minister K Palaniswami on Thursday assured free immunisation against coronavirus for all sections of people in...

MOST READ

Maha: LPG cylinder explodes in Pune; elderly couple injured

Pune, Oct 21 : An elderly couple was injured when an LPG cylinder exploded after leakage of gas from it in their house in...

Delhi riots:”Worst communal riots since partition,” in capital, says court

New Delhi, Oct 22 : The riots in north east Delhi in February this year was the “worst communal riots since partition” in the national...

Rains subside but parts of Solapur district remain flooded

Pune, Oct 16 : Though rainfall activity has reduced, several areas remained flooded in Maharashtra's Solapur district where more than 17,000 people have been...

Zimbabwe coach Rajput skips Pakistan tour after Indian Embassy in Harare seeks exemption: ZC

Karachi, Oct 20 : Zimbabwe cricket coach Lalchand Rajput has travelled with the team for a tour of Pakistan after the Indian embassy in...